Diversified Utility Group removes IT bottlenecks with a proactive partner
With no in-house IT team and a patchwork of vendors and ISPs, this fiber-optic construction company faced constant disruptions and slow onboarding. Katalyst consolidated the environment, documented everything, and delivered proactive support, so DUG can stop thinking about IT and focus on growth.
About Diversified Utility Group
Diversified Utility Group (DUG) is a telecommunications construction and utilities company specializing in fiber installation and splicing services throughout North and South Carolina. Committed to excellence, DUG carries out every project with precision and top-notch workmanship, aiming to set the standard for fiber network installation and connectivity.
The Challenge
With no internal IT team and expansive telecommunications infrastructure to support across two states, DUG needed a dependable and efficient IT solution. They had relied on a local IT vendor, but frequent issues like delayed response times and fragmented services created inefficiencies.
"We had a new hire director, and it took over two weeks just to get their account set up," said Kelly Robinson, VP at DUG. A reliance on multiple ISPs and incompatible technologies created further bottlenecks, and the absence of unified IT management made it hard to maintain a stable, efficient network.
The Solution
DUG was introduced to Katalyst through a trusted contact. Katalyst's CEO Luke Johnson visited their office, demonstrating a hands-on, personal approach DUG had not experienced with other vendors, and Katalyst's satisfaction guarantee, responsiveness, and range of services eased concerns about investing in a new partnership.
A seamless, guided transition
Katalyst began with a thorough discovery phase, taking inventory of DUG's technology and identifying areas to optimize, then guided them step by step on what to adopt and what to phase out. "Katalyst never tried to make us buy things that we didn't need," Robinson said. An account manager visited twice during implementation, building trust and confidence.
Consolidation, documentation, and compliance
Katalyst streamlined the network, consolidated vendors, and optimized tools, then built comprehensive documentation for DUG's network, assets, and processes, and supported cybersecurity and compliance needs, including helping renew cyber liability insurance.
"They explained what they'd provide, what they were going to do, and how they were going to do it. Then they met all their timelines, and there were no additional fees or costs. It literally went exactly as planned."
Kelly Robinson, Vice President, Diversified Utility GroupThe Results
Since partnering with Katalyst, DUG has seen a remarkable transformation in its IT operations.
A single proactive partner now manages the entire IT environment, resulting in faster response times, reduced downtime, and better connectivity. New employees get accounts set up the same day, down from three to four days, and messages typically get a response in under 15 minutes. DUG experiences hardly any downtime, and when a problem comes up it is fixed quickly, letting the team focus on growing the business. "We don't have to worry about IT anymore. If we have problems, we know they'll be right there to help," Robinson said.
Key Takeaways
- One partner, one environment. Vendor consolidation ended the patchwork of ISPs and incompatible tools.
- Onboarding that keeps up. New-hire setup dropped from days to same-day.
- Responsive by default. Typical responses in under 15 minutes keep work moving.
- Documentation and compliance. Full IT documentation plus support for cyber liability insurance renewal.
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