Managed IT plans that grow with you
From a proactive baseline to a fully watched security stack, our managed services build on each other. Start where you are, step up as you grow, and add specialized coverage when you need it.
Schedule a CallThree tiers, each building on the one below
Every tier includes everything in the tier beneath it, plus more of the stack. Use the toggle to see exactly what each step adds.
Helpdesk Only
For small or cost-sensitive teams that want a real help desk and proactive basics, and are not ready to hand over security yet.
Safe Start
The predictable, proactive, fully managed foundation for a business that is done firefighting its IT.
Protect Pro
For regulated or security-conscious organizations that need the full security stack watched around the clock, not just installed.
| Capability | Helpdesk Only | Safe StartMost chosen | Protect Pro |
|---|---|---|---|
| Connect | |||
| Firewall & VPN | |||
| Switching & VLANs | |||
| Wireless networks | |||
| Protect | |||
| Identity & access | |||
| Security baselines & hardening | |||
| Endpoint detection & response (EDR) | |||
| Identity threat detection (ITDR) | |||
| Zero-trust application control | |||
| Email & collaboration security | |||
| Security awareness training | |||
| 24/7 SOC oversight | |||
| Data protection & encryption | |||
| Compliance & audit evidence | |||
| SIEM & log management | |||
| Detection engineering | |||
| Mobile device management | |||
| Operate | |||
| Microsoft 365 administration | |||
| Onboarding & offboarding | |||
| Help desk | |||
| Endpoint management | |||
| Patching & updates | |||
| 24/7 monitoring & alerting | |||
| Reporting & dashboards | |||
| Backup & recovery | |||
| Governance & policy | |||
| Microsoft licensing | |||
| Business reviews & IT roadmap | |||
| Server & OS management |
What you get at each step
A closer look at each core tier, everything it includes, and the add-ons that pair with it.
Helpdesk Only
Helpdesk Only is for small or cost-sensitive teams that want a real help desk and proactive basics, and aren't ready to hand over security yet. You get responsive support, managed devices, and 24/7 monitoring, without the full security stack.
Microsoft 365 administration Day-to-day management of your Microsoft 365 environment. | Onboarding & offboarding New hires set up and departures closed out cleanly. |
Help desk Responsive support for everyday IT issues. | Identity & access Accounts, groups, and access managed and controlled. |
Security baselines & hardening Core security settings configured to best practice. | Endpoint management Devices enrolled, tracked, and managed. |
Patching & updates Operating systems and software kept current. | 24/7 monitoring & alerting Systems watched around the clock for issues. |
Reporting & dashboards Clear visibility into IT health and activity. |
Safe Start
Safe Start is the predictable, proactive, fully managed foundation for a business done firefighting its IT. It runs your Microsoft 365, endpoints, security, backup, and help desk as one monthly service, watched by a 24/7 SOC.
Endpoint detection & response (EDR) Detection and response on every managed device. | Identity threat detection (ITDR) Account-takeover and identity attacks caught early. |
Zero-trust application control Only approved applications are allowed to run. | Email & collaboration security Protection for email, Teams, and shared files. |
Security awareness training Ongoing training and phishing simulations for staff. | 24/7 SOC oversight A security operations center watching your environment. |
Data protection & encryption Sensitive data encrypted and safeguarded. | Backup & recovery Immutable, tested backup for Microsoft 365 and endpoints. |
Compliance & audit evidence The documentation and evidence auditors ask for. | Governance & policy Consistent IT policy applied across the organization. |
Microsoft licensing Licensing managed and optimized through our CSP relationship. | Business reviews & IT roadmap Quarterly reviews and a forward-looking plan. |
Protect Pro
Protect Pro is for regulated or security-conscious organizations that need the full security stack watched around the clock, not just installed. It adds network, server, and advanced detection coverage on top of Safe Start.
Mobile device management iOS and Android devices secured and managed. | Firewall & VPN Network perimeter and remote access managed. |
Switching & VLANs Wired network segmentation and management. | Wireless networks Managed, secured Wi-Fi across your sites. |
SIEM & log management Unified log collection and correlation. | Detection engineering Custom detection rules tuned to your environment. |
Server & OS management Servers and operating systems managed and patched. |
Same core service, shaped to your situation
Some organizations enter from a different angle. These options attach alongside the ladder rather than replacing a tier.
CloudStart
Already licensed for Microsoft 365 but not using the security you are paying for? CloudStart secures your Microsoft 365 tenant without taking on day-to-day IT support.
Co-Managed Safe Start
Have an internal IT person or team? We work behind them: your people keep first-line support, and we own the stack and every escalation.
Infrastructure Pro
Running your own firewalls, switches, wireless, and servers on site? Infrastructure Pro covers the equipment, attaching alongside any tier, never instead of one.
Layer on deeper coverage
Add specialized detection, prevention, and cloud management to any plan, or lead with them when they are the right fit.
Managed SIEM
Unified log visibility and 24/7 alert triage, with detection rules tuned to your environment.
Security Pro
Managed SIEM plus zero-trust application control, bringing detection and prevention together in one engagement.
Managed Azure
Run your own Azure to a documented tier: monitoring, patching, backup, governance, and a security baseline, with clear responsibility boundaries.
Not sure which plan fits?
Tell us where your IT stands today and we will help you find the right starting point, and the right next step.
Schedule a Call