Need something? Let's get it handled.
Current Katalyst clients can submit a professional services request for a specific issue, change, or piece of work, across your network, Microsoft 365, and systems, and we will route it to the right engineer.
Need something?
Have an issue or a request? Submit it below and we will route it to the right engineer.
Submit a RequestNot a client yet?
Start with a short conversation so we can understand your goals and recommend the best way to help.
Schedule a CallWhat this request is for
This form is for current Katalyst clients who need help with a specific issue or request, from network and connectivity problems to Microsoft 365, systems, security changes, migrations, and other technical work. Tell us what you need and we will route it to the right engineer.
For ongoing, day-to-day operations and 24x7x365 coverage of your critical assets, that is our Managed Services. Not sure which fits? See Managed vs. Professional Services.
- A network or connectivity issue (firewall, VPN, DNS, routing)
- A Microsoft 365 problem or change
- A server or systems issue
- A security change or request (blocklists, access rules, certificates)
- A migration, upgrade, or another scoped piece of work
- A clear description of the issue or request
- Relevant details: hardware, software, technologies, and physical location
- Any timing or deadlines, and whether you need an engineer on site
- We acknowledge your requestYou will hear from a Katalyst team member within one business day.
- We schedule the workTechnical resources are scheduled based on availability, and we confirm timing with you.
- You get clear next stepsWe outline the recommended approach and what the engagement will look like.
Professional services requests are acknowledged within 1 business day. Scheduling of technical resources occurs based on availability. Emergency requests are handled on a best-effort basis, and emergency rates may apply.
Submit this form and call 704-790-4479.
For guaranteed service levels and 24x7x365 coverage for your critical assets, ask your account team about Katalyst Managed Services.
Tell us what you need
Share a few details and the right person at Katalyst will follow up within one business day. All fields marked required must be completed.