About Katalyst.

Katalyst is the premier technology solutions provider in the Carolina’s. We provide technology services as well as the right technology products to serve the needs of our clients. These services include IT engineering, adoption, managed and cloud services. Our goal is to drive success through technology all while empowering people and organizations. 

 

Katalyst will hire a Client Relations Manager to aid in our Client Experience (CX) Organization’s mission of keeping our clients at the center of what do. We need a self-starter with keen attention to detail and the willingness to collaborate with others often while working in a fast pace environment to handle time sensitive tasks. This role supports assigned Account Managers, drives existing and new business within our client base, and helps generate comprehensive proposals. Katalyst will provide a supportive internal circle to aid in your development including a peer mentor. 

 

Responsibilities/ Job Function 

• Work closely with the outside sales team in achieving quarterly objectives 

• Drive upsells in Katalyst Services, Software and Maintenance products and programs

• Work to maintain the highest levels of client satisfaction

• Support assigned Account Managers in all opportunities including but not limited to quote building, deal registration, review of contract terms, order processing preparation and any client follow up 

• Be able to work overtime as workload requires during end of month, quarter, and year

• Work closely with team to provide order updates and status of inflight business as needed

• Performs other duties as assigned and required. Duties and responsibilities may change from time to time without notice and include but are not limited to the duties described above

 

Qualifications/Experience 

• 1-4 years of professional work experience

• Solid instincts of sales support or customer service 

• Experience working in the Technology industry preferred but not required

• Salesforce, QuoteWerks or CRM system experience

• Proficiency in the Microsoft Office Suite required

• Extreme organization as well as strong interpersonal and problem-solving skills required

• Adaptable with the ability to take initiative and change directions often

• Excellent written and oral communication skills

• Strong attention to detail and accuracy with ability to handle multiple projects/deadlines simultaneously

• Bachelor’s Degree preferred

 

What can you expect in return? 

• An organization that puts a high value on family, with a culture that expects you to work hard but provides the flexibility to make time with family when it matters. 

• Full benefits package.

• Dynamic environment with frequent day travel in the Carolinas and an occasional overnight.

• Continuous learning opportunities. 

 

 

We embrace creativity, tenacity and grit – if you do too, and possess the qualifications we seek in a Client Relations Manager, Katalyst may be a great place for you to thrive! 

 

Katalyst is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, physical or mental disability, or age. 

COMPENSATION/BENEFITS:  Commensurate to experience

ESTIMATED TRAVEL:  Less than 5%