Case Study:
Vision Aligned: How Katalyst Became Graystone Eye’s Trusted IT Partner
Case Snapshot
- Client: Graystone Eye — multi-location ophthalmology practice, Western North Carolina
- Partnership: Nearly 9 years
- Trigger: Backup failures leaving organization vulnerable; IT leadership turnover creating reliability gaps
- Engagement type: Co-managed IT with strategic planning support
Key Outcomes
- Backup failures resolved — managed backup solution implemented, disaster recovery confidence restored
- Reduced downtime — phone system downtime measurably decreased, benefiting patient communication
- Faster project execution — team expands as needed without new vendor sourcing
- Regular strategic planning sessions aligning IT investments to business and budget cycles
- Scalable expertise — Katalyst sources specialized skills on demand
- Stable, secure, proactively maintained IT environment across multiple locations
Client Testimonial
— Ted Bayack, Director of IT, Graystone Eye
“Leveraging a partnership in this way allows for a more productive effort quicker, since the team is already built and just expands as needed.”
About Our Client
Graystone Eye is a trusted leader in comprehensive eye care across North Carolina, offering a full spectrum of services from routine eye exams to advanced surgical procedures. As a physician-owned organization operating across multiple locations in Western North Carolina, Graystone needs reliable IT systems to support daily patient care, surgical scheduling, and back-office operations. With a lean internal team, having the right external partnership is essential.
Business Challenge
When Ted Bayack joined Graystone Eye as Director of IT, one of his first tasks was addressing backup failures that left the organization vulnerable. Several years of IT leadership turnover had created gaps in system reliability and strategic planning. Ted also needed a partner who could help communicate IT plans clearly to a physician-led board and align IT investments with broader business needs.
Key challenges included:
- Backup failures leaving the organization vulnerable
- IT leadership turnover had created gaps in reliability and strategic planning
- Needed board-ready IT planning support for physician-led governance
- Lean internal IT team unable to manage all infrastructure demands independently
Katalyst's
Solution
Katalyst worked collaboratively with Ted to present and implement a reliable backup solution — going beyond just fixing the problem to helping communicate the solution to leadership and the board. Over time the partnership expanded to include network upgrades, hardware and licensing planning, workstation implementations, and forward-looking security and endpoint strategy. Katalyst adapts to Graystone's pace and provides onsite strategic planning sessions.
CONNECT — INFRASTRUCTURE AND CONNECTIVITY
- Network upgrades and infrastructure improvements
- Hardware and licensing planning and consultation
- Workstation implementations across multiple locations
PROTECT — SECURITY AS AN OPERATING DISCIPLINE
- Backup and disaster recovery planning and implementation
- Ongoing backup management and validation
- Security enhancement discussions and endpoint deployment planning
OPERATE — ONGOING ACCOUNTABILITY FOR OUTCOMES
- Co-managed IT support — Katalyst extends internal team capacity as needed
- Infrastructure and licensing consultation
- Onsite strategic planning sessions with board-ready communication
- Scalable expertise — specialized skills sourced on demand
SUPPORTS RECEIVED
Business
Results
The Graystone and Katalyst partnership has delivered practical, measurable benefits across operations and long-term planning, from improved backup resilience and reduced downtime to more productive project execution and strategic alignment.
Managed backup solution implemented — disaster recovery confidence restored
Phone system downtime reduced — direct benefit to patient communication
Faster project execution — team expands as needed without sourcing new vendors
Regular strategic planning sessions aligned to business and budget cycles
Scalable expertise sourced on demand
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