Case Study:
MB HAYNES and Katalyst: Empowering IT Service Delivery
Case Snapshot
- Client: MB HAYNES — employee-owned multi-trade construction company, NC, 500+ employees
- Partnership since: 2022
- Trigger: Previous IT vendor experiencing high turnover — revolving door of account managers
- Engagement type: Co-managed IT / full managed services
Key Outcomes
- Significant improvements in IT service management within first year
- Early issue detection before escalation — remote management tool deployed
- Disaster recovery solution implemented in days (previous vendor failed in 1+ month)
- Access to deep IT expertise without full-time internal hiring costs
- Engineering as a Service (EaaS) — no ad hoc fees for additional requests
- 24/7 proactive monitoring — overnight issue resolution without business disruption
Client Testimonial
— Steven Yates, VP of Marketing and Digital Operations, MB HAYNES
“It feels like we bought peace of mind. They worry about the things we need to worry about, identify the things we need to identify, fix the things we need to fix, and get it all done before we need to think about it.”
About Our Client
MB HAYNES is an employee-owned, multi-trade construction and service company based in North Carolina. They provide a range of construction and engineering services throughout the southeastern United States for residential, industrial, and commercial customers — from electrical, plumbing, and HVAC contracting to general construction and renewable energy solutions. For over a century, MB HAYNES has maintained a reputation for high quality workmanship, safety, and customer satisfaction.
Business Challenge
MB HAYNES had long worked with a third-party vendor to supplement their lean internal IT team. However, their previous vendor was experiencing high employee turnover, creating a revolving door of account managers with no institutional knowledge. The team found themselves spending excessive time re-educating new reps. They needed a co-management model with deep expertise and true accountability.
Key challenges included:
- Previous vendor experiencing high staff turnover — constant account manager changes
- Lack of institutional knowledge transfer led to recurring inefficiencies
- No reliable escalation path beyond the primary contact
- Needed co-management model with access to deep technical expertise
- Offline disaster recovery solution could not be implemented by prior vendor
Katalyst's
Solution
Katalyst provided IT infrastructure management, cybersecurity, managed backups, help desk, and managed collaboration. A remote management tool was deployed allowing early detection of issues before escalation. The Engineering as a Service model means MB HAYNES can pull Katalyst in for any need without additional agreements or ad hoc fees.
CONNECT — INFRASTRUCTURE AND CONNECTIVITY
- Managed infrastructure — network environment management
- Remote management tool deployment for proactive endpoint visibility
- Managed collaboration platform support
PROTECT — SECURITY AS AN OPERATING DISCIPLINE
- 24/7 SIEM and log aggregation
- Co-managed EDR (endpoint detection and response)
- Firewall co-management
- Offline disaster recovery solution — implemented in days vs. 1+ month with prior vendor
OPERATE — ONGOING ACCOUNTABILITY FOR OUTCOMES
- Managed help desk with Engineering as a Service (EaaS) model
- Managed backups and business continuity
- 24/7 proactive monitoring — overnight issue resolution
- Quarterly reviews and continuous improvement roadmap
SUPPORTS RECEIVED
Business
Results
MB HAYNES has seen significant improvements in IT service management. They can now catch issues before they become problems, have access to a deep bench of technical expertise, and operate with confidence that any issue will be addressed by the right people quickly.
Early issue detection via remote management tool — problems resolved before escalating
Offline disaster recovery deployed in days (previous vendor failed in 1+ month)
24/7 proactive monitoring — overnight issue resolution without business disruption
EaaS model eliminates ad hoc fees for additional IT requests
Access to expert resources without full-time hiring costs
Ready for a Technology Partner You Can Count On?
Schedule an IT Strategy Call to discuss your current technology challenges and opportunities to improve security, reliability, and performance. Or take our Digital Backbone Assessment to uncover hidden vulnerabilities and digital blind spots across your organization.