About Katalyst:

Katalyst is a premier technology solutions provider in the Carolina’s. We provide technology services as well as market-leading technology products to serve the needs of our clients. These services include cybersecurity, modern infrastructure, and cloud solutions. Our goal is to help our clients go further, faster with technology while empowering people and organizations.

 

Katalyst is looking to hire a motivated individual to join our company as an Help Desk Technician, Managed Services. As part of our technical team, you will provide proactive, technical expertise while focusing on customer loyalty and building long-term client relationships. You will work to deliver market-leading managed services using a proactive approach focused on the client’s business and suggesting new and innovative ways to keep them succeeding with Katalyst solutions. As a Help Desk Technician, Managed Services you will help set the standard for delivering a great client experience and help build a world-class managed services practice. ​

 

Responsibilities:  

• Install, configure, and maintain computer hardware, software, and peripheral devices.

• Ensure the smooth functioning of all computer systems, networks, and related equipment.

• Provide technical support to end-users, including troubleshooting hardware and software issues and resolving them promptly.

• Manage and maintain an inventory of all IT hardware and software assets, ensuring proper documentation and tracking.

• Assist in the procurement and deployment of new hardware and software as required.

• Conduct regular software and security updates, ensuring all systems are up to date and protected against potential threats.

• Manage user accounts, permissions, and access rights across various systems and applications.

• Monitor and respond to IT support tickets and inquiries in a timely manner, providing accurate and effective solutions.

• Assist with the setup and configuration of mobile devices, including phones and tablets.

• Collaborate with vendors and service providers to resolve technical issues and ensure optimal performance.

• Stay updated on emerging technologies and industry trends, making recommendations for improvements to enhance efficiency and productivity.

• Coordinate with IT System Administrator regarding the maintenance of company servers.

 

Qualifications: 

• Solid understanding of computer hardware, software, and networking principles.

• Proficiency in troubleshooting hardware and software issues on Windows and iOS platforms.

• Experience with mobile device management and configuration.

• Strong knowledge of inventory management practices and tools.

• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users.

• Strong problem-solving and analytical skills, with the ability to diagnose and resolve issues efficiently.

• Ability to prioritize tasks and manage time effectively, ensuring timely resolution of IT support tickets.

• Experience with Microsoft Office (Outlook, Excel, Teams, etc.)

• Basic Microsoft 365 and Azure certifications are strongly preferred.

 

What can you expect in return? 

• An organization that puts a high value on family, with a culture that expects you to work hard but provides the flexibility to make time with family when it matters. 

• Full benefits package.

• Dynamic environment with occasional day travel as needed (less than 15%).

• Continuous learning opportunities. 

 

We embrace grit, humility, and curiosity – if you do too, and possess the qualifications we seek in an Engineer, Managed Services position, Katalyst may be a great place for you to thrive!

 

Please reach out to our Career Development Manager at careers@katalystng.com to apply for this position.  We look forward to receiving and reviewing your application!

 

Get to know our team!

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Katalyst is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, physical or mental disability, or age.