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Business Operations Specialist

ABOUT KATALYST 

Katalyst is the premier technology solutions provider in the Carolina’s. We provide technology services as well as the right technology products to serve the needs of our clients. These services include IT engineering, adoption, managed and cloud services. Our goal is to drive success through technology all while empowering people and organizations.  

The key attributes of the person that will earn this position are:

• Attention to detail
• Ability to multi-task
• Great communication with clients
• Cross departmental collaboration
• Self-starter
• Expectations on time management and availability

Katalyst will hire a Business Operations Specialist to join our sales team to help support our organization’s mission of keeping our clients at the center of what do. We need a self-starter with keen attention to detail and the willingness to collaborate with others often while working in a fast-paced environment to handle time sensitive tasks. This role supports Account Managers and Account Executives, driving existing and new business within our client base, and helps generate comprehensive proposals. Katalyst will provide a supportive internal circle to aid in your development including a peer mentor.

Job Functions:  

• Work closely with the outside sales team in achieving quarterly objectives
• Drive upsells in Katalyst Services, Software and Maintenance products and programs
• Work to maintain the highest levels of client satisfaction
• Support assigned Account Managers in all opportunities including but not limited to quote building, deal registration, review of contract terms, order processing preparation and any client follow up
• Be able to work overtime as workload requires during end of month, quarter, and year
• Work closely with BOS Team to provide updates of inflight business as needed
• Performs other duties as assigned and required. Duties and responsibilities may change from time to time without notice and include but are not limited to the duties described above

Qualifications/Experience: 

• 1-4 years of professional work experience
• Solid instincts of sales support or customer service
• Experience working in the Technology industry preferred but not required
• Proficiency in the Microsoft Office Suite required
• Salesforce, QuoteWerks, Autotask, or CRM system experience
• Well organized as well as strong interpersonal and problem-solving skills required
• Attention to detail and accuracy with ability to handle multiple projects/deadlines simultaneously
• Adaptable with the ability to take initiative and change directions often
• Excellent written and oral communication skills
• Bachelor’s Degree preferred

What can you expect in return? 

• An organization that puts a high value on family
• A well-documented onboarding plan
• A culture that expects you to work hard
• Continuous learning opportunities
• Full benefits package

We embrace grit, humility, curiosity, and a laser focus on our clients.  If you do too and possess the qualifications we seek in a business operations specialist, Katalyst may be a great place for you to thrive!

Please reach out to our Career Development Manager at careers@katalystng.com to apply for this position.  We look forward to receiving and reviewing your application!

Get To Know Us!

Katalyst is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, sex, physical or mental disability, or age. 

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