Case Study:
Building a Sustainable Partnership: How Azek Strengthened Network Operations with Managed Services
Case Snapshot
- Client: The AZEK Company — leading manufacturer of outdoor living products (TimberTech, AZEK Trim), 24+ locations
- Partnership: Nearly 5 years
- Trigger: Expanding footprint and growing network complexity requiring consistent 24/7 coverage
- Engagement type: 24/7 managed network services + embedded network engineering support
Key Outcomes
- Reliable network operations across 24+ manufacturing and office sites
- Network segmentation implemented — improved security posture across all locations
- Consistent 24/7 coverage with clear escalation path
- Embedded Katalyst engineers integrated into AZEK's daily workflow
- Internal IT team focused on strategic initiatives rather than day-to-day network management
Client Testimonial
— Michelle Kasson, VP and Chief Information Officer, The AZEK Company
“Katalyst is an accelerator to my team. I don’t have to staff every new skill set internally — I can rely on Katalyst to advise and execute when needed. They enable my team to move faster.”
About Our Client
The AZEK Company is a leading manufacturer of beautiful, low maintenance outdoor living products rooted in innovation and sustainability. Headquartered in Chicago and supported by manufacturing and recycling facilities across multiple U.S. states, AZEK offers world class solutions like TimberTech, AZEK Trim, and Versatex. The company is committed to using one billion pounds of recycled material annually and reducing its carbon footprint.
Business Challenge
As AZEK expanded, its IT organization navigated the realities of growth: an expanding footprint across 24+ locations, greater security expectations, and the need for reliable network connectivity across diverse manufacturing and office sites. The rapid pace of expansion demanded additional expertise and consistent monitoring to ensure uninterrupted operations.
Key challenges included:
- Expanding footprint across 24+ manufacturing and office sites requiring consistent coverage
- Growing network complexity exceeding what the internal team could manage alone
- Security expectations increasing with scale and operational complexity
- Needed to scale network expertise without full-time internal hiring for each new skill set
Katalyst's
Solution
Katalyst was initially engaged for a network modernization initiative, then grew into a long-term managed services partnership with dedicated embedded engineering support. Through 24/7 monitoring, infrastructure management, and embedded resources working seamlessly alongside AZEK's staff, Katalyst acts as an extension of the internal team.
CONNECT — INFRASTRUCTURE AND CONNECTIVITY
- Network modernization across 24+ manufacturing and office sites
- Network segmentation design and implementation
- Embedded network engineering support integrated into AZEK’s daily workflow
- Strategic consultation on network design and continuity
PROTECT — SECURITY AS AN OPERATING DISCIPLINE
- Network segmentation to improve security posture across all locations
- Consistent security standards enforced across the full multi-site environment
OPERATE — ONGOING ACCOUNTABILITY FOR OUTCOMES
- 24/7 network monitoring and support
- Managed network services — ongoing infrastructure management
- Clear escalation path ensuring operational continuity
- Quarterly reviews and continuous improvement aligned to AZEK’s growth roadmap
SUPPORTS RECEIVED
Business
Results
The AZEK and Katalyst partnership has delivered reliable network operations, strategic collaboration, operational confidence, and embedded expertise across AZEK's growing environment.
Reliable network operations — greater stability across all sites via proactive monitoring
Network segmentation improving security posture across all locations
Internal IT team focused on strategic initiatives
24/7 coverage with clear escalation path
Embedded engineers providing consistency and accelerating projects
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