You know the drill. You're trying to run a business and have enough on your plate without worrying about your IT systems and cybersecurity posture. So you outsource it to a managed service provider (MSP). But then you find yourself dealing with unexpected downtime, frustrating support issues, escalating costs, and possibly lost business. Sound familiar?
It doesn't have to be this way. There are MSPs out there that don't suck. They proactively manage your systems, provide excellent customer service (not the folks who sound like you interrupted their day), and even help you save money. In this blog post, we'll show you how to find a managed service that doesn't suck and will make your life easier. Stay tuned!
You may be wondering why you should care about managed services.
Managed services – now, there's a topic that can make eyes glaze over! But believe it or not, if you're responsible for a business or organization, managed services could be vital to helping you succeed. Whether it's avoiding the headlines as the next security breach or just keeping your computers on day-to-day to serve your customers. Managed services give your organization the expertise and resources needed to optimize its technology and operations. Plus, managed services can help reduce costs while allowing your internal resources to focus on key objectives. Don't let yourself get overwhelmed; instead, dig into how managed services could benefit your organization by aligning them with your strategic business objectives.
Here's the thing - managed services can be great!
There's no question that managed services can make things significantly easier for an organization - if done right. After all, so many of us already outsource parts of our lives to professionals; why not do the same for managing IT & security? Not only can you get superior advice and expertise from seasoned experts, but it can also save everyone a lot of time and headaches. And let's be honest: no one wants to deal with technical difficulties when they could focus on work that could move the needle. So here's to the managed services that rock - cheers!
But only if you find a provider that doesn't suck, of course.
Finding a service provider that doesn't hit you with lengthy contracts or hidden fees is no small feat. How about getting the job done right and on time, and measuring up to industry standards? Unfortunately, finding this type of professional can be like panning for gold: you have to sift through piles of dirt before you finally locate that holy grail. That said, the effort is usually worth it if you carefully vet potential providers. So don't give up hope – trust your intuition, and it'll lead you straight to the prospector's paradise!
How can you tell if a potential managed service provider will be any good?
There is an abundance of managed service providers to choose from, how can one business sift through the countless options and be sure to trust their data, systems, and resources to the provider? First, research any potential providers, verifying their track record of successful experiences with other customers. Have you heardch? "The only resource you need is to find the right company." Ask potential partners specific questions about actual challenges you've encountered in your business operations - that way, you can gauge their depth of experience and familiarity with your industry. And remember those little extras - what does customer service look like, and how quickly do they respond to questions or complaints? Finally, take your time before signing any contracts - or better yet, find a termless option. You know, go on a few dates before you opt to move in together for 3-5 years and see how it goes. Satisfaction takes precedence over haste in this case! Crafting an optimal relationship between your company and a managed service provider should never be rushed. Your trust and satisfaction should be earned daily.
Here are five things to look for in a quality managed service provider...