Cisco Collaboration Engineer
Katalyst is seeking a full time Cisco Collaboration Engineer to join our award-winning team. Katalyst is a growing and dynamic environment with positions available which will challenge and empower any individual willing to put in the work. You truly will get out all that you put in! Some regional/day travel required but the flexibility of telecommuting is also available with this position. *CCNA Required (R/S or Collab)*
Summary of Position:
A Collaboration Engineer will be primarily responsible for the detailed design, deployment and support of IT infrastructure projects for clients. This engineer may be called upon to assist pre- sales analysis in conceptual designs, customer pre-sales meetings, product research, etc.
Required Skills and Experience:
-CCNP - Collaboration required, must be Team Player
-Experience/proficiency in Contact Center Express, Scripting and Agent Work ow highly desired.
-Actively participate in the planning, design, and implementation of Unified Communication systems, infrastructure and related hardware for customers
-Implementing test plans, migration plans & delivery plans
-Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems
-Prepare design documents and presentations. Clearly describing the design, including rationale for decisions and implications of decisions
-Deliver high-quality solutions to our customers to ensure their investment in technology is consistent with their business objectives
-Deliver project responsibilities in line with project plan
-Contribute to product development and written proposals
-Assist Account Managers during the sales process by educating the customer about new technologies and IP Telephony methodology
-Assist in the management of projects using project management methodology
Qualifications include but are not limited to:
-Significant experience in deployment of Cisco UC products required
-4 year degree preferred but not required
-Excellent analytical, troubleshooting & interpersonal skills
-5-7 years experience in information technology
*Note: Ideal candidates are located in or around any of the following areas (or willing to relocate): Charlotte – NC, Columbia – SC, Greenville/Spartanburg – SC, Hickory – NC.