SENIOR COLLABORATION ENGINEER

About Our Company

 

Katalyst is the premier technology solutions provider in the Carolina’s. We provide technology services as well as the right technology products to serve the needs of our clients. These services include IT engineering, adoption, managed and cloud services. Our goal is to drive success through technology all while empowering people and organizations. 

 

Katalyst will hire a Senior Collaboration Engineerto aid in our continuation of simplifying the complex while empowering our client’s organizations to come together for a collaborative workplace experience. As a Senior Collaboration Engineer at Katalyst you will work with our internal teams and clients to solve their business problems by designing and implementing solutions to fit their goals. Collaboration suite solutions we provide to our clients include but are not limited to unified communications, conferencing, video, collaboration rooms, mobility, contact center, carrier connectivity, adoption, management, on-premise and hosted. To be a successful Senior Collaboration Engineer at Katalyst you will need the technical know-how as well as the interpersonal skills to be a true consulting engineer and team player. 

 

Job Functions

  • Provide technical consulting services for Information Technology collaboration projects.

  • Deliver high-quality solutions to our customers to ensure their investment in technology is consistent with their business objectives.

  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems.

  • Prepare design documents and presentations to clients. 

  • Actively participate in the planning, design, and implementation of Unified Communication systems, infrastructure and related product for clients.

  • Aid in product development and written proposals in correlation with our Account Managers and Pre-Sales Engineers efforts.

  • Assist in the management of projects while delivering project responsibilities in line with project plan.

  • Implement test, migration, and delivery plans.

  • Application integration with key business applications. 

  • Performs other duties as assigned and required. Duties and responsibilities may change from time to time without notice and include but are not limited to the duties described above. 

 

Qualifications

  • Ability to design and execute project plans for system builds, migrations, integrations and customization while accounting for risk and forecasting technical issues. 

  • Significant experience in deployment of Cisco collaboration products required.

  • Interoperability between Cisco, Microsoft, Zoom and Ring Central, and other platforms a plus.

  • Experience with both on-premise and cloud-based collaboration platforms.

  • Certifications included but not limited to: Cisco, Microsoft, etc.

  • Fundamental understanding of legacy hardware collaboration platforms as well as next-generation software and cloud-based suites for voice, video, call center and online meeting applications. 

  • Proficiency in Contact Center Express.

  • Scripting and Agent Workflow highly desired.

  • 4 year degree or equivalent experience.

 

What you can expect in return

  • An organization that puts a high value on family, with a culture that expects you to work hard but provides the flexibility to make time with family when it matters. 

  • Full benefits package.

  • Dynamic environment with frequent day travel in the Carolinas and an occasional overnight.

  • Continuous learning opportunities. 

 

We embrace creativity, tenacity and grit – if you do too, and possess the qualifications we seek in a Senior Collaboration Engineer, Katalyst may be a great place for you to thrive! Please reach out to our Career Development Manager to learn more at careers@katalystng.com or apply directly on our website.  We look forward to receiving and reviewing your application!

 

Get to know our team!

Katalyst is an equal opportunity employer and does not discriminate on the basis of race, color, religion, national origin, sex, physical or mental disability, or age. 


 

Let Katalyst help optimize your technology and educate you on how to reduce your IT expenses. 

CONTACT US

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