Now before anyone reading this blog regards the title as being a bit out of date, let me first qualify my motivation and intent. First and foremost, I am the husband of an amazing woman and father of two strong, independent young ladies. I also take great pride in having five sisters whom I greatly adore, and my mother has always been an unwavering supporter of whatever I do. The point here, is the women in my life even beyond my family have always been a foundation of support both personally as well as professionally. In the world of technology there are countless examples of women who lead and excel. One of the earliest examples of women in technology can be traced back to the beginnin
Over the course of my IT career I've noticed that the tools available to us provide monitoring and visibility into our network, servers, and applications have improved and matured greatly. There are a plethora of these tools that have made the lives of administrators, operations, and help desk teams much easier by providing them the ability to see issues within the network or applications before or as soon as they happen. This greatly reduces the time to resolution and provides a better end user and customer experience. However, one of the downsides is the over-tooling of an IT organization. The term used for this is tool fatigue. Different groups within IT implement a variety of tools which
De-Google’ing Over Concerns of Privacy Zen and the Art of Cybersecurity Cry-key That’s a Big Gator Your Passwords are Worthless The Phenomenology of the Ghost in the Machine a.k.a. Spirit Writing a monthly blog about cybersecurity sounds like a reasonably easy task. There are endless stories in the news about the latest breach. I am inundated (spellchecked that one) daily with vendors’ latest point product that are solving for the most advanced threats out there, both existential and pragmatic. All of my non-security peers discuss the topic of cybersecurity in every client meeting, whether the clients specialize in beverage label design, manufacturing widgets, cloud CRM, or development of ap
Last week I read 3 stories where serious damage has been done to very advanced tech savvy organizations who are losing intellectual property to their competitors. As a business leader, you may find yourself wondering if this is happening to your own IP and perhaps more importantly, how can you avoid it. Organizational Awareness: Sure, your business may not be curing cancer or developing self-driving cars, but I’m confident there is something that keeps your customers coming back that you wouldn’t want your competition to know or have. Do you know what data is critical to your business? If not, I’d figure it out quickly. Location, Location, Location: Assuming you have that ‘one thing’ identif
Who doesn’t appreciate a great buying experience? With everything from buying a car, ordering a coffee or doing some online shopping, a business can make or lose a sale based on the overall experience. But what about the technology industry? To get some better insight to what this looks like for companies that provide technology products and services, I recently spent some time with Katalyst's Director of Client Experience, Emily Hennessee. JA: What exactly is “Client Experience”? EH: Client Experience (CX) is an umbrella term used to lump how we interact with, and make impressions upon, our customers and roll up into an overall feeling we leave the client after doing business with us. Do
