Collaboration
Unified Communications combine all forms of business communications into a single, unified solution that enables your organization to move with greater speed and agility. It empowers people to communicate more effectively, improves business processes, and helps businesses achieve better profitability.
A cohesive collaboration strategy will allow organizations to:
- Drive growth with vibrant business communities and empowered participation across teams
- Strengthen relationships both inside and outside the organization
- Accelerate your business processes through improved communications
- Give customers and partners a new online voice and include them in your business processes
- Foster innovative teams and communities
- Use collaboration to make your business processes faster and more efficient
Katalyst Network Group offers a full suite of Unified IP Communications solutions and endpoints. These solutions allow the organization to extend integrated communications services to employees in all workspaces, whether they are on a main campus, at branch offices, or working remotely.
IP Telephony solutions are a critical part of Unified Communications, allowing an organization to unify voice, video, data and mobile application to enable users to communicate in any capacity, with greater mobility. Katalyst Network Group offers IP solutions to fit any size organization or Unified Communications requirement.
Today’s communications incorporate many devices, workspaces, and interactions. Leveraging a strategy that incorporates voice and video conferencing, document sharing, instant messaging, presence, and other business applications enable our clients to recognize the full potential of a collaboration solution. Katalyst will work closely with our clients to identify the collaboration solutions that are best suited for their communications needs, whether it is hosted Software as a Service (SaaS) solution, an on-premise solution, or a combination that integrates cloud services with customized on-premise communications applications.
Katalyst Collaboration solutions include:
- IP Video Conferencing
- Unified Communications integration
- Presence and Desktop client integration
- Cisco WebEx technology
- Cisco MeetingPlace
Unified Communications
The core components of a Unified Communications strategy is an IP call processing platform and a unified messaging system that is the evolution of traditional voicemail systems. The Cisco Unified Communications Manager provides the foundation for advanced services such as video, mobility, collaboration, and presence-based capabilities.
The Cisco Unity messaging solutions delivers integrated voicemail and unified messaging options that integrate with Microsoft Exchange and other leading email platforms.
Leveraging a Cisco IP Telephony foundation opens the doors to applications that improve communications flows, enhance collaboration and improve productivity to positively impact business.
Some of the pillars of a next generation collaboration strategy are:
- IP-based Call Processing
- Unified and Integrated messaging solutions
- Desktop and mobile clients
- Presence and Mobility
Video
Video technology has evolved tremendously recently and is now at a point where it can be smoothly integrated into existing IP networks. Organizations now have the ability to leverage video as a standard for corporate communications in the form of video telephony, executive broadcasts to the desktop, digital signage, desktop video conferencing, and the ultimate remote meeting experience with Cisco’s Telepresence solutions.
Video has been a form of enterprise communications for many years but adoption has remained relatively low. Traditional video in the enterprise consisted of room based conferencing, a technology that left many organizations and employees with a disappointing experience.
Katalyst will help your organization identify ways to improve corporate and customer communications, enhance product and sales marketing, reduce travel expenditures, and consolidate dial-plans and network infrastructure through the use of today’s video technologies.
Katalyst’s video solutions consist of:
- IP Based Video Conferencing
- Video Telephony
- Telepresence solutions
- Digital Signage
- Desktop Video Streaming
Contact Center
Utilizing IP telephony technologies to move beyond today's call center, Katalyst designs and implements contact center solutions that enhance customer interaction and improve service agent efficiency and productivity.
Katalyst builds upon the Cisco Unified Contact Center platform to enable new customer interaction applications, improve contact center reporting and analytics, and create a better overall customer experience.
